Introduction – why choosing the right PMS matters
Att välja rätt PMS (bokningssystem) är ett viktigt strategiskt beslut för hotell. Ett väl integrerat PMS innebär inte bara att hantera bokningar – det är grunden för att skapa smidiga arbetsflöden, förbättra gästens upplevelse och optimera den dagliga driften. I en tid där besöksnäringen digitaliseras allt mer kan rätt bokningssystem också minska komplexiteten i driften genom att sammanföra funktioner som betalningar, kunddata och marknadsföring i en och samma plattform. Med Lyra som partner får din verksamhet en allt-i-ett-lösning som både förenklar och förbättrar varje del av gästresan.
What is a booking system and how does it work?
Ett bokningssystem är en digital lösning som effektiviserar hur hotell och campingar hanterar bokningar, betalningar och administration. Lyras plattform fungerar som en centraliserad lösning där alla delar av administrationen – från första bokningen via webben till utcheckning och betalning – hanteras sömlöst, i ett och samma system. Genom att samla allt på ett ställe minskar behovet av att hantera flera system, vilket både minskar administrativa kostnader och underlättar för personalen.
Key factors to consider when choosing a booking system
Features and integrations
A robust booking system should integrate smoothly with other tools to create a comprehensive solution. Before selecting a system, it's important to identify necessary integrations and data exchange requirements. At a minimum, it should connect with a WBE (Web Booking Engine) and CRM (Customer Relationship Management) system.
Modular Visit offers a fully integrated platform. Since our PMS includes many built-in features that other providers offer as separate systems, hotels can streamline operations without unnecessary integrations. booking system is part of an entire platform, many integrations are unnecessary as the platform already includes features that other providers offer through multiple separate systems.
Integration with PMS and CRM
Seamless PMS and CRM integration is essential for efficient guest management.
På Lyras plattform är PMS och CRM fullt integrerade i samma system. Detta ger en helhetsbild av gästens resa och gör det enklare att erbjuda personliga tjänster och följa upp kundrelationer. Det gör det också betydligt mycket enklare för hotellets personal att arbeta med den dagliga driften. Bara ett system att lära sig, och bara en support att kontakta om assistans behövs.
Ability to integrate with a Channel Manager
For hotels and campsites relying on external booking channels, a Channel Manager is essential. It synchronizes bookings and pricing in real time across all sales channels—whether guests book via phone, your website, or an OTA (Online Travel Agency). This prevents double bookings, maximizes revenue, and significantly reduces administrative workload.
POS and payment solutions
A modern POS system should ensure seamless transactions across all departments, from reception to restaurant.
Lyra erbjuder en integrerad POS som följer hela betalningsflödet. Oavsett om du tar betalt online (via kort, swish eller bank till bank) eller om dina gäster betalar på plats i en betalterminal så är betalningssystemet detsamma och sitter ihop med resten av plattformen.
Guests today have higher expectations. Let us show you how we can take your business to the next level.
User-friendliness
A PMS should be intuitive, easy to use, and quick to learn—whether for new hires or experienced staff.
Modular Visit’s platform is designed for efficiency, ensuring a smooth transition for your team. With an intuitive interface, minimal training is needed, allowing staff to quickly adapt and work productively from day one.
Self-service for the guests
För gästerna innebär self-service både ökad bekvämlighet och kontroll. Lyras plattform erbjuder en möjlighet för kunden att själv utföra för incheckning, utchecking, betalningar och köpa tilläggstjänster. Det minskar arbetsbelastningen för personalen och istället kan de fokusera på att hjälpa gästen att få en så bra vistelse som möjligt.
Scalability and adaptability
Our booking system is designed to scale up easily, both horizontally and vertically. It doesn't matter if you run a small bed and breakfast in the countryside or a large city hotel. If you go from 1 to 3 to 50 hotels, we are equipped to scale up with your business.
Opportunities to grow with the business
Our plattform is designed to scale easily, both horizontally and vertically. Whether you run a small bed and breakfast in the countryside or a large city hotel, we’ve got you covered. If you expand from 1 to 3 to 50 hotels, we are equipped to grow alongside your business.
Handling of personal data (GDPR)
Det är viktigt att ta i beaktning att GDPR följs och att personlig data används på ett korrekt och säkert sätt. Lyras plattform följer GDPR och högsta säkerhetsstandarder för att skydda personuppgifter och följa lagstadgade krav.
Automation and efficiency
Automation is key to reducing manual tasks, minimizing errors, and improving efficiency. A modern hotel property management system should streamline operations through intelligent workflows that enhance productivity and free up staff time. Modular Visit automates essential processes like checking guests in and out, handling guest profiles, and ensuring smooth front office operations.
Task management is also automate, when a guest books an extra service, such as an additional bed, housekeeping is instantly notified. Checking guests in is seamless, and no-shows are handled automatically, canceling remaining nights to prevent unnecessary costs. With these features, Modular Visit optimizes both administration and hotel operations, allowing staff to focus on delivering an outstanding guest experience.
How to evaluate a booking system in practice
Functionality and usability
The most crucial factor when comparing booking systems is functionality. Does it include everything needed to run your business smoothly, both in the short term (1 year) and the long term (10 years)? It’s also important to consider the company behind the system and whether it will continue to evolve to meet future needs. Creating an internal checklist of essential “need-to-have” features versus “nice-to-have” extras is a great starting point. Keep this list updated as you explore different systems—often, you won’t realize certain features are necessary until they’re presented to you.
Cost comparison and pricing structure
Compare costs and ensure that the chosen reservation system offers a transparent and fair price structure. However, always try to compare costs in relation to what the system offers and not just in relation to other systems. Systems are used by people, and staff are a large part of the cost of most organisations. By choosing a system that makes life easier for your staff, and reduces their workload, you often reduce costs. Therefore, do not compare the cost of the different systems against each other, but instead compare what features each system offers and at what price.
Support and training from the supplier
Compare costs and ensure that the chosen booking system offers a transparent and fair pricing structure. However, always evaluate costs in relation to what the system provides, not just in comparison to other systems. Systems are used by people, and staff costs make up a significant portion of expenses for most businesses. By choosing a system that simplifies tasks for your staff and reduces their workload, you can often lower overall costs. Therefore, instead of simply comparing the costs of different systems, focus on what features each system offers and at what price.
Trial periods and demo versions
Take advantage of trial periods and demo options to ensure the system meets your business needs. This allows you to set up each system and compare them based on your specific requirements. It can be difficult to consider all aspects before actually having the chance to test a system.
Summary and recommendations
Choosing the right booking system is an investment in both operations and an opportunity to lighten the workload for staff, allowing guests to enjoy a better experience. Take the time to familiarize yourself with all aspects of the systems you are comparing. The process of learning about different systems will likely be educational, revealing various ways to manage operations—some better, some worse. Common mistakes include choosing a system lacking integrations, insufficient security, or limited support. We’ve listened to many businesses in the hospitality industry and identified the most common pitfalls. Based on these insights, we’ve designed our platform to meet all needs, ensuring smooth implementation and long-term usability. Contact us to see how we can help your business.
