WBE
What is a WBE?
A WBE (web booking engine) is a booking tool that enables online bookings directly through your website. Our WBE is integrated into the same platform as the PMS, allowing guests to easily book accommodations and add-on services, boosting upselling opportunities, via their mobile phones or computers. The bookings are automatically recorded in your PMS, enabling seamless check-in and check-out management.
WBE with specific features for camping
Lyras WBE is specifically designed for campsites. It includes features that make it possible to book different types of units, such as tent pitches, cabins and motorhome pitches. Guests can also choose additional services such as electricity connection or access to specific facilities. Our WBE also displays your site map to guests so they can easily choose where to book, should they wish to do so.
Integrated or built-in WBE
In most systems for the hospitality industry, such as hotels, campgrounds, and hostels, PMS and WBE are separate systems. This means that either an integration is required between the systems, or data management needs to be handled manually. Often, these systems are provided by different vendors.
With the Lyra platform, WBE is not an external solution but part of the same platform as our PMS for campsites. Two-way communication occurs in real time between the PMS and WBE, ensuring that all data is always consistent, such as synchronized availability and pricing. This eliminates the risk of double bookings and simplifies booking administration.
WBE PMS Self-service Dialogue Analyses POS
All online bookings are managed in the same platform as the PMS. A single true source for your data.
A powerful platform that combines your PMS, WBE, POS, CRM and channel manager. All systems and data in one place.
Checking in and out, making payments, updating information, adding extra services. Everything is easily managed by the guest.
Improve your guest communication. Information, reminders, suggestions for extra services and marketing. All easily automated in our powerful communication suite.
Reporting tools with great flexibility to create the reports and statistics you need.
Payments on site, online payments. Card, Swish, bank transfer, Apple Pay, etc. All included.
A platform.
For all systems.
Online booking in your PMS.
All online bookings are managed in the same platform as the PMS. A single true source for your data.
All in one place.
A powerful platform that combines your PMS, WBE, POS, CRM and channel manager. All systems and data in one place.
Let the guests help themselves.
Checking in and out, making payments, updating information, adding extra services. Everything is easily managed by the guest.
Communication that engages.
Improve your guest communication. Information, reminders, suggestions for extra services and marketing. All easily automated in our powerful communication suite.
Get insights from your data.
Reporting tools with great flexibility to create the reports and statistics you need.
All types of payments.
Payments on site, online payments. Card, Swish, bank transfer, Apple Pay, etc. All included.
Site map
An interactive site map is a feature often requested by campsites, allowing guests to choose their preferred spot when booking. The map can also be displayed in the PMS if desired, making it easy to see which site a guest has reserved. Since the PMS and WBE are part of the same system, it ensures that only available spots are shown to guests during the booking process.
Electricity connection
For campgrounds, the ability to display and manage electricity connections directly in the booking system (PMS) and WBE is often required. This makes it easy for guests to add this service at the time of booking when desired.
What is PMS?
A PMS (Property Management System) is the central system for managing a camping business. It helps staff manage bookings, guest check-in and check-out, payments, pricing and reporting. Unlike a booking engine (WBE), which only handles online bookings, the PMS is a complete tool to run the whole business smoothly.
With Lyra's PMS, you get an end-to-end solution that not only keeps track of bookings but also automates workflows, synchronises real-time availability and simplifies communication with guests. By combining PMS and WBE in the same platform, you avoid manual processes and reduce the risk of double bookings - all for a more efficient and profitable camping business.
8 tips for choosing the right PMS
Choose a cloud-based PMS for better scalability, remote access and automatic updates.
Ensure that the PMS has seamless integration with OTAs and direct booking engines to maximise occupancy.
Look for dynamic pricing tools that adjust prices based on demand, season and competitor prices. Often this is an integration to an external platform.
Choose a PMS with CRM features to track guest preferences and increase repeat bookings.
A mobile-friendly PMS allows staff to manage operations from anywhere, increasing efficiency.
Advanced reporting tools help you track revenue, occupancy trends and profitability in real time.
Secure and smooth payment processing speeds up transactions and reduces the risk of errors.
Automate task distribution and get real-time updates to improve turnaround times.
Ability to sell the same unit as multiple categories.
Sell the same unit under different categories. For example, a parking spot or a campsite can be offered as a motorhome site, caravan site, or tent site. When guests book, they can select the type of site they prefer, and if they wish to choose a specific spot on the site map, they can do so. You can also set different prices for motorhome sites, caravan sites, or tent sites, even if it’s the same physical location. This ensures you can always maximize your occupancy.
Automatic tasks for staff
Automating workflows allows staff to focus on guest service. In the Lyra platform, you can create automated tasks based on bookings. For example, if a guest has booked an extra cot, a task can be sent to the cleaning staff. Then the staff can prepare this in advance. These tasks (or ToDos) can be triggered based on several different events and can be sent to any staff member, with any information.
Dynamic pricing
Lyra's system makes it easy to work with different price levels. With just a few clicks, you can adjust the price on a day when you have high demand, or notice that the booking flow is not as strong as you thought in your forecast. With Lyra's platform, you can also easily create pricing for holidays and popular weekends and automatically raise prices when demand is high.
Automations for no-shows
If desired, you can create automated workflows for managing no-shows. For example, you can set up a process that automatically charges the guest for one night if they fail to show up for the first night, and, if preferred, cancels the remaining nights of the stay. Alternatively, a task can be generated for a designated person or role within your staff to contact the guest before canceling the remaining nights.
Summary
The Lyra platform brings together all the necessary features to run a successful camping business in one system. With PMS and WBE, the ability to create dynamic pricing and automations, your business can become more efficient and profitable while improving the guest experience. Contact us to see how we can help your campsite grow and develop.
