What does it mean to have WBE and PMS in the same system?
Definition and purpose
A PMS (property management system) that combines the WBE (web booking engine) in a single tool offers a major advantage for hotels. By combining the functions of booking, payment and guest management on a single platform, operations can be streamlined and simplified. Lyra has created a system where these functions are on a single platform, which means that all aspects of administration can be managed from one central point, from the moment of booking on the website, handling payment or guarantee, throughout the guest's stay to check-out, and beyond.
How the Lyra platform differs from traditional solutions
Traditional systems often require separate solutions for WBE and PMS, which means duplication of effort and increased risk of errors when information needs to be transferred between systems. Lyra's solution, where WBE and PMS are the same system, ensures that all updates - from availability and pricing to guest information - are the same in real time across the entire system. This leads to fewer manual steps, reduced risk of duplicate bookings, and a faster, smoother handling for both staff and guests.
The biggest advantages of combining WBE and PMS
Increased efficiency in daily workflows
Lyra's system streamlines several daily tasks, such as managing bookings, payments and guest relations, across multiple systems. This frees up time for staff to focus on guests instead of administrative work, allowing operations to run more smoothly and with less risk of error.
Better management of the guest experience from booking to checkout
With the Lyra platform, your hotel can create an online flow that suits your product and guests. Which makes your guest more likely to book directly on the hotel's own site, as it will be the best place to book, and buy your products as you want to sell them.
Seamless payment management and follow-up
Lyra's platform also has a POS (point of sale) so that payments are also handled in the same system as PMS and WBE, making it easy to follow the revenue flow in real time. Whether the payment is made via your website, through a link sent out afterwards or on the spot at check-out, all data is synchronised in the same system, making payment management smoother.
How Lyra's platform can create upselling and upselling via WBE
The WBE i Lyra system enables direct upselling and upgrades, where guests can easily add services or upgrade their stay at the time of booking or during their stay. This creates more revenue opportunities and a more personalised experience for the guest.
Centralized management of data and analytics
When all functions are integrated into a single platform, collecting and analyzing data becomes effortless. Our platform provides insightful reports and analytics, enabling you to make data-driven decisions that enhance your operations and guest experience over time.
Are you in the process of choosing a booking system?
When choosing a booking system it is important to look for systems where WBE and PMS work seamlessly together, or are even part of the same platform. Key features to consider are how bookings are designed and executed on your website, how staff work can be streamlined, the ability to upsell from WBE, and secure and convenient payment options. Lyra's solution is designed to meet these requirements and more.
Questions to ask the provider
To ensure that the system is suitable for your particular business, it is important to ask questions about support, security and scalability. Of course, the systems also need to meet your requirements in terms of functionality. Lyra offers 24/7 support and customised solutions that can easily grow with your hotel, making the platform a long-term investment.
Summary and recommendations
Choosing a booking system where WBE and PMS are part of the same platform provides a unique advantage that simplifies operations, improves the guest experience and creates more revenue opportunities. With Lyra, you get a comprehensive solution that meets both your and your guests' needs. Contact us to find out how we can help your hotel grow with a single, powerful platform.
