{"id":3369,"date":"2024-11-25T13:30:25","date_gmt":"2024-11-25T13:30:25","guid":{"rendered":"https:\/\/lyrasystem.com\/?p=3369"},"modified":"2025-09-08T06:12:54","modified_gmt":"2025-09-08T06:12:54","slug":"automation-in-booking-systems-hotel","status":"publish","type":"post","link":"https:\/\/lyrasystem.com\/en\/insights\/automatisering-i-bokningssystem-hotell\/","title":{"rendered":"Automation in PMS for hotels"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Why a PMS is the key to automation in hotels<\/h2>\n\n\n\n<p>Efficiency and time optimization are crucial for success in the hotel industry. <a href=\"\/en\/hotel-booking-system\/\">A modern PMS<\/a> is at the heart of a hotel's digital infrastructure. By automating workflows and communications, the PMS can reduce costs, free up staff time and improve the guest experience. Lyra's PMS is a platform where all systems, including WBE, POS and online payments, are connected in real time. This means that hotels no longer need to manage multiple separate systems and can instead focus on smooth and automated operations. In this article, we highlight some of the features that can be easily automated in our platform.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Automated customer dialogue and communication<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Digital dialogue for a better experience<\/h3>\n\n\n\n<p>Automating customer dialogue means that guests can receive automatic updates on bookings, payments or other events. Lyra has a powerful tool for creating outbound communication. Before, during and after the guest's stay. You can easily set up custom messages for every step of the guest's process. Some common examples are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Booking confirmation<\/li>\n\n\n\n<li>Booking modification<\/li>\n\n\n\n<li>Payment link sent<\/li>\n\n\n\n<li>Cancellation<\/li>\n\n\n\n<li>No-show<\/li>\n\n\n\n<li>Reminders<\/li>\n<\/ul>\n\n\n\n<p>All templates can also be customized specifically for each guest during dispatch. For instance, if a guest has ordered flowers for their room via phone, you can adjust the opening phrase to say, \u201cThank you for your call, {guest\u2019s name}, \u2026\u201d to create an even more personalized experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Streamlining communication flows<\/h3>\n\n\n\n<p>The system automatically sends messages and reminders, saving time and providing the guest with a more cohesive experience. You can choose which events to automate communication for and customize the messages to match your tone. Variables can easily be included in the message to make it more personal, such as the guest\u2019s name, room number, prices, etc. For example, you can create a template by writing \u201cHello {guest-name}, thank you for your booking,\u201d which will insert each guest\u2019s name when the message is sent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Automation of daily tasks<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Automatic tasks for staff<\/h3>\n\n\n\n<p>The Lyra platform has the ability to automatically create tasks (To-Dos) for staff. These can be automated so that they are triggered by events in the system. For example, if X happens, task Y is created for person Z. For example, if a guest books an extra bed, the cleaning staff can immediately receive the task to place it in the room. It is also possible to mark tasks as urgent, which gives a signal to the person receiving the task.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Efficient management of upselling<\/h3>\n\n\n\n<p>Additional services and upsells are easily added to the system, and the right department or person is automatically assigned to handle the guest's needs. For example, if a guest requests extra services, such as flowers in the room or champagne, this is handled seamlessly by the right person automatically receiving the task and preparing it for the guest's arrival.<\/p>\n\n\n\t\t<div data-elementor-type=\"section\" data-elementor-id=\"3719\" class=\"elementor elementor-3719\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-ebdade7 e-flex e-con-boxed e-con e-parent\" data-id=\"ebdade7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-972673f elementor-widget elementor-widget-heading\" data-id=\"972673f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Get faster.<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd56bd4 elementor-widget elementor-widget-heading\" data-id=\"dd56bd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Automate daily tasks.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d15efb3 elementor-widget elementor-widget-text-editor\" data-id=\"d15efb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lyra's platform streamlines staff workflows through task automation. The system can automatically generate tasks based on specific events. For example:<\/p><ul><li>If a guest books an extra bed, the cleaning staff is immediately tasked with placing it in the room.\u00a0<\/li><li>Additional services and upselling: when a guest orders additional services such as flowers or champagne in the room, the relevant details are automatically assigned to the staff responsible for preparing for the guest's arrival.<\/li><li>Recurring tasks can be created automatically. For example, smoke alarms should be checked monthly or the lawn should be mowed weekly.<\/li><\/ul><p>\u00a0<\/p><p>Tasks can also be marked as urgent to signal priority to the recipient.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-39daf06 e-con-full e-flex e-con e-child\" data-id=\"39daf06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01b145d elementor-widget-mobile__width-auto elementor-widget elementor-widget-button\" data-id=\"01b145d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/insights\/automation-in-booking-systems-hotel\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b06e8c elementor-widget-mobile__width-auto elementor-widget elementor-widget-button\" data-id=\"5b06e8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/create-account\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Create account<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\n\n\n<h2 class=\"wp-block-heading\">Automated payment management<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Smooth payment flows - reduce manual labour<\/h3>\n\n\n\n<p>Automating payment management means that the system handles payments for third-party channels according to your hotel\u2019s desired configurations. For instance, credit cards from OTAs can be charged at a specific time each day, as per your preference. This eliminates manual work and ensures that all transactions are processed accurately.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Synchronized payments in real time<\/h3>\n\n\n\n<p>Whether payments are made online, via link, or on site, all data is synchronised in the Lyra platform, making all payment flows easier to follow and analyse.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Automation of no-show management<\/h2>\n\n\n\n<p>When a guest doesn\u2019t show up, the system can be configured to automatically charge for the no-show night and cancel the remaining nights. You can also set different rules based on the guest\u2019s rate code or agreement. This immediately frees up the room for new bookings and minimizes lost revenue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Summary<\/h2>\n\n\n\n<p>Automation is the key to streamlining hotel operations, reducing costs and creating a better guest experience. Lyra's platform automates multiple processes such as customer dialogue, payments and no-show management in one cohesive system. This is just a limited selection of how you can work with automation in our system, contact us below to see how we can help your business grow with automation.<\/p>","protected":false},"excerpt":{"rendered":"<p>Automation in hotel reservation systems has become a crucial factor in streamlining operations, cutting costs and improving the guest experience. Automating processes such as customer communication, task management and payment flows frees up time for staff to focus on what really matters - the guests. In this article, we'll explore how the Lyra platform can help your hotel optimise its operations through smart automation solutions that simplify everyday life and maximise revenue.<\/p>","protected":false},"author":1,"featured_media":3962,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[24,12],"tags":[],"class_list":["post-3369","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights","category-hotell"],"acf":[],"_links":{"self":[{"href":"https:\/\/lyrasystem.com\/en\/wp-json\/wp\/v2\/posts\/3369","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lyrasystem.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lyrasystem.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lyrasystem.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lyrasystem.com\/en\/wp-json\/wp\/v2\/comments?post=3369"}],"version-history":[{"count":15,"href":"https:\/\/lyrasystem.com\/en\/wp-json\/wp\/v2\/posts\/3369\/revisions"}],"predecessor-version":[{"id":4487,"href":"https:\/\/lyrasystem.com\/en\/wp-json\/wp\/v2\/posts\/3369\/revisions\/4487"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lyrasystem.com\/en\/wp-json\/wp\/v2\/media\/3962"}],"wp:attachment":[{"href":"https:\/\/lyrasystem.com\/en\/wp-json\/wp\/v2\/media?parent=3369"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lyrasystem.com\/en\/wp-json\/wp\/v2\/categories?post=3369"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lyrasystem.com\/en\/wp-json\/wp\/v2\/tags?post=3369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}